NASHVILLE, Tenn. – The closing of a nearby Disaster Recovery Center does not mean federal assistance is at an end for survivors of the recent severe storms, tornadoes, straight-line winds and flooding. 

 Helpful information is still just a phone call or mouse click away.

 Even after recovery centers shut their doors, individuals can register with FEMA or ask questions about an existing registration by calling FEMA’s toll-free helpline at 800-621-3362. People who are deaf or hard of hearing can call (TTY) 800-462-7585. Lines are open from 7 a.m. to 10 p.m. and multilingual assistance is available.   

 Online help and registration is available at or through smartphone or tablet at  

 Disaster survivors also can reach representatives of the U.S. Small Business Administration by telephone or computer.

 While FEMA grants often help individuals and families with immediate recovery needs, FEMA seldom provides enough to restore people to their pre-disaster condition. SBA disaster recovery loans, on the other hand, are a primary source of federal funds for long-term recovery. To learn more, call

800-659-2955 or go online to 

 “We want people to know help is available even if a Disaster Recovery Center has closed,” said Tennessee Emergency Management Agency Director Jim Bassham. “We want to reassure survivors that they can still register, and they should if they had any damage that is not completely covered by insurance.”


Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status.  If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.